Job Opening for Customer Service (Inhouse Coordinator) in Mumbai

Full time
Mumbai
Posted 2 weeks ago

About the company:

They are the country’s first holistic wellness platform for men Basically they are a solutions-driven online wellness platform, focusing on providing solutions and products for men’s wellness problems. Soon they are starting consultation with women wellness

Their founders have over 30 years of cumulative experience in investment banking, healthcare consulting, VC/PE, and high-growth start-ups. They are backed by institutional investors such as Sequoia, SAIF, and Matrix.

Roles and Responsibilities:
1. Responsible for all inhouse Communication and coordination with internal departments
2. Assisting the specialists doctors with their appointments
3. Provide accurate, valid and complete information by using the right methods/tools
4. Handling customer complaints, providing accurate, valid, and appropriate solutions and alternatives within the time limits; following up to ensure resolution
5. Keep records of customer interactions, process customer accounts and file documents
6. Follow up with department heads to ensure proper execution
7. Request progress reports for all departments on a regular basis

What we are looking for in you:
Good Communication skills
Knowledge of excel
MIS experience

Job Features

Job CategoryCustomer Service (Inhouse Coordinator), Jobs
QualificationAny Graduates
ExperienceMin. 1 Year
Working Time10 AM to 7 PM
Salary20,000 to 25,000 Per Month
Place of workMumbai
Job TypeWork from Office

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